IT Governance and IT Service Management

Does your IT staff provide amazing service?

Can you answer the following five questions?

  1. Is your IT operation cost efficient?
  2. Does your IT operation provide superior customer service?
  3. How do your IT staff members approach security and risk management?
  4. Do your IT staff members use industry standards and best practices for IT service management?
  5. Does your IT staff understand and support your organization’s mission and business requirements?
  6. If you didn’t answer YES to all these questions, there are steps you can take to vastly improve your IT operations.

Lower costs with IT Service Management (ITSM)

There are a number of widely accepted standards and frameworks for IT Governance and IT service management but these are rarely implemented in the public sector nor in many private sector organizations. There is no excuse for it. These frameworks provide proven processes to improve the quality of services, lower costs and reduce risk.

We can help you establish a baseline of quality and process control standards so you can realize the benefits of running IT operations in a more professional manner using universally accepted processes and methodologies.

Call (607) 731-4097